Refund Policy

Notice: Refunds are processed into a valid bank account. BSB & Account number details are required to process your refund.

LogoNow offers a refund policy for customers not completely satisfied with the logo design process. A request for refund of the $99 design cost is only eligible within 30 days of purchase when the following criteria is met:

  1. Clear and concise direction is provided by the customer at each stage of the brief and revision stages;
  2. At least three (3) design revisions must be requested and delivered;
  3. Reasonable effort has been made by the customer to work with the logo design concepts received;
  4. The customer outlines reasoning for their refund request which is deemed unresolvable by LogoNow;
  5. All communication related to the design of logos must be provided in writing;

Alternativaly a customer is entitled to a refund if logo designs or concepts are not delivered in the timeframe outlined. Logo concepts are delivered within 5-7 working days while revisions are delivered within 3-5 working days. Final version of logos are delivered within 5-7 working days.

LogoNow may request full payment of a requested refund if copyright has been breached or it is deemed that the logo or derived works of the logo are being used, distributed or sold publicly or to a third-party;

  • If the customer uses the logo for corporate branding, identity or any other public use of the logo
  • If the customer uses a derived or similar logo for their corporate branding, identity or any other public use of the logo
  • If the customer sells or distributes a derived or similar logo to a third party

Refunds will only be issued for incomplete logo design services only. Excludes approved designs, other services already commenced and all website design related services (website design, website hosting, domain name registration and online marketing services)

LogoNow reserves the right to refuse requests for refund. By purchasing a logo with LogoNow a customer agrees to the LogoNow refund policy. For disputes or questions please view the contact us page for information on contacting LogoNow.

A valid account number and BSB number must be supplied for a refund to be processed. Refunds are processed into Australian bank accounts only. A request for refund of the $99 design cost must be lodged using the form below within 30 days of purchase. Please allow up to 14 business days to process your refund request.

Upon submitting a request for refund you agree and understand the refund terms outlined.

Refund Request Form

Your Name*
Order Number*
Account Number*
Further Comments

Order Your Professional Logo for $99 (inc GST)

Order today and receive your first design proofs within 5-7 working days. If you are not 100% happy with the final product we will provide you with a full refund.

What's Included?

  • Your concepts ready within 5-7 working days
  • Unlimited design changes to your selected concept
  • Delivered to your inbox (CD option also available)
  • Ready for use on your website with the option to include print ready formats for business cards, promotional material & more
  • 100% satisfaction guaranteed or your money back